Order Processing Time: Orders are processed within 48 hours. Personalised items may require additional processing time. Orders with both personalised and non-personalized items will be shipped separately, with non-personalized items being prioritised for earlier delivery.

Shipping Charges: Free shipping is available on all orders above ₹500. A nominal fee of ₹149 is applied to orders below ₹500.

Delivery Time: Deliveries within India typically take 1-4 business days for metro cities and 4-7 business days for other areas, subject to variations due to external factors. Orders consisting of multiple items may arrive in separate shipments.

Shipping Delays: In case of delays, customers are encouraged to contact Rachiva's customer support for assistance and updates.

Tracking: Shipment tracking information will be provided via email and can also be accessed through the customer's account on the Rachiva website.

Damaged Items: For claims regarding damaged items, customers are required to provide an unboxing video as proof for verification.

Returns: Unused, unworn, and undamaged items with intact tags and original packaging can be returned within 15 days of delivery. Customers must initiate the return process by contacting Rachiva's customer support. Quality control checks will be conducted upon receipt of returned items before processing refunds or store credit.

Replacements: Items eligible for returns are also eligible for replacement. Customers can request replacements for issues related to quality, size, or incorrect items received. A quality check will be conducted on returned items before dispatching replacements.

Restocking: Customer inquiries regarding restocked items will be addressed by checking availability with vendors. Items are restocked upon confirmation and undergo quality checks before being made available.

Customer Support: For any queries or assistance, customers can reach out to Rachiva through various channels, including email and social media.

Jewelry Care: Customers are advised on care instructions to prevent tarnishing, which is a natural phenomenon for silver jewelry. Additional care instructions are available on the Rachiva website.