Privacy Policy

This Privacy Policy outlines how we, Rachiva, handle the personal information you share with us when you visit or make a purchase from our website, (hereafter referred to as the “Site”). Our commitment to protecting your privacy is paramount, and we're here to ensure you feel both informed and safe while engaging with our brand.

Your Rights

As a valued member of our Rachiva family, you possess certain rights concerning your personal information. If you wish to access, correct, update, or request deletion of your personal information, we're here to help. Please feel free to reach out to us. Moreover, for our friends residing in Europe, we want you to know that we handle your information with the utmost care, ensuring it aligns with contractual obligations or our legitimate business interests. Remember, your information may be transferred internationally, including to countries outside Europe, to serve you better.

How We Use Your Information

At Rachiva, every interaction with our Site, be it browsing or making a purchase, is an opportunity for us to create a more personalized experience for you. The information we collect, including both Device Information and Order Information, serves multiple purposes. It enables us to process your purchases, communicate with you across various platforms (like SMS, Email, WhatsApp), screen for potential risks or fraud, and tailor our marketing efforts to match your preferences. Our ultimate goal is to optimize your experience on our Site, ensuring it's as seamless and enjoyable as possible.

Personal Information We Gather

The moment you step into our Site, we start receiving information about your device such as the web browser, IP address, time zone, and cookies installed on your device. As you navigate through, we gather more details on the products you view, the websites or search terms that led you to us, and how you interact with our Site—collectively known as “Device Information.”

When it comes to making a purchase or attempting to, we collect your name, billing and shipping addresses, payment details (sans credit card numbers, which we never store), email address, and phone number, which we call “Order Information.”

Sharing Your Personal Information

Sharing is done with a purpose at Rachiva. We partner with third parties like Shopify for our online store operations and Google Analytics to understand your Site usage better. These collaborations help us refine your experience but rest assured, your personal information is shared respectfully and responsibly, always keeping your privacy at the forefront.

Behavioral Advertising

We believe in making your Rachiva experience as relevant and personalized as possible, which is why we engage in behavioral advertising. This means we might show you advertisements based on your interests. If you prefer to opt-out of such targeted advertising, we fully support your decision and provide you with the means to do so through various platforms' settings.

Data Retention

Your Order Information is something we hold on to just until it's no longer necessary, unless you tell us you'd prefer it deleted. This is to ensure we can assist you with any follow-up or queries you might have.

Technologies We Use

To collect Device Information, we utilize cookies, log files, web beacons, tags, and pixels. These technologies help us understand your preferences and how you interact with our Site, aiming to make your visit more enjoyable and personalized.

Do Not Track

We want you to know that we honor Do Not Track signals and do not change our data collection practices when we detect such a signal from your browser.

Changes to Our Privacy Policy

As Rachiva evolves, so will our Privacy Policy. We'll keep you informed of any changes that might affect how we handle your personal information.

Contact Us

Your peace of mind is our top priority. Should you have any questions, concerns, or feedback regarding our privacy practices, please don't hesitate to reach out. Our dedicated team, led by our grievance and nodal officer, is here to ensure your experience with Rachiva is nothing short of exceptional.

Remember, at Rachiva, you're not just a customer; you're part of our growing family. We're here to ensure your journey with us is safe, enjoyable, and always respectful of your privacy.