Product FAQ's
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How should I care for my Silver jewellery?
To keep your Silver jewellery looking its best:
- Store it in a cool, dry place, preferably in an airtight bag.
- Avoid exposure to harsh chemicals, perfumes, and lotions.
- Clean it regularly with a soft cloth or a Silver polishing cloth to remove tarnish.
How can I tell if my Silver jewellery is authentic?
Authentic Sterling Silver jewellery is typically stamped with a hallmark, such as "925" or "Sterling".
Is Silver jewellery hypoallergenic?
Sterling Silver is generally hypoallergenic and suitable for most people with sensitive skin.
Do you offer custom designs or engraving?
Yes, we offer custom design and engraving services. Please contact our customer service team with your specific requirements for more details.
What is your return and exchange policy?
We offer a 15 day return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the item in its original condition within 15 days of receipt. Please refer to our return policy for more details.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 24 hours and delivery takes 2-3 business days for domestic orders. International shipping may take longer.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number so you can monitor the delivery status of your package.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. COD is also available for most locations.
Do you offer discounts or promotions?
We frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.
What should I do if my Silver jewellery arrives damaged?
If your jewellery arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the situation.
Are there any health benefits to wearing Silver jewellery?
Some believe that wearing Silver jewellery can have health benefits, such as antimicrobial properties and improved blood circulation. However, these claims are not scientifically proven.
How can I contact customer service?
You can contact our customer service team via email, phone, or live chat on our website. Our contact information is available on the "Contact Us" page.
Can I personalize my Silver jewellery?
Yes, we offer personalization services, such as engraving names or initials on selected pieces. Please check the product details or contact our customer service for more information.